—Do I have to register to place an order?
—I’m having problems adding items to my cart. What should I do?
—What type of guarantee does Toys to Grow On offer?
—Is it safe to shop online with Toys to Grow On?
—Will I be charged sales tax?
—What are my shipping charges? What if it is an international order?
—When can I expect my order? Can I ship my order via express delivery?
—Is there a way to ship the toys I order to more than one location?
—Will my child be able to identify the contents of my order when it arrives?
—How do I reach Customer Service?
—Can I change or cancel an order once it has been submitted?
—Can I check the status of my order?
—If I do need to return an item, how do I go about it?
—How do I select quality toys that are right for my children?
—How can I get more information about a particular toy?
—What if I forget my password or user name?
—How can I be added to or deleted from Toys to Grow On’s e-mail list?
Do I have to register to place an order?
Absolutely not! You may shop whenever you wish without registering. However, the benefits of registering are numerous! If you register, we’ll keep you informed of special events and promotions, and we’ll even give you handy reminders of approaching birthdays! Plus, there are no registration fees!
I’m having problems adding items to my cart. What should I do?
If you’re having trouble adding items to your shopping cart, you may not have your cookies turned on. For easy instructions on enabling cookies, click here.
What type of guarantee does Toys to Grow On offer?
If you’re not 100% thrilled with any item, we’ll gladly provide a credit or refund for the full price of the product.
Is it safe to shop online with Toys to Grow On?
Yes. Toys to Grow On uses only the highest standards in encryption technology to ensure that all of your personal information remains secure. Click here for complete details.
Will I be charged sales tax?
We are required by law to charge sales tax in California. If you reside outside of California, you will not be charged sales tax for your order.
What are my shipping charges? What if it is an international order?
Click here for complete shipping information.
When can I expect my order? Can I ship my order via express delivery?
Standard Shipping—Our Standard Shipping method is UPS Ground. Your toys will arrive in 7-10 business days. Business days exclude Saturday, Sunday, and holidays. Continental U.S. orders require a physical street address (no P.O. Boxes).
Orders shipping to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, and U.S. territories will ship Parcel Post. Orders should arrive within 2-4 weeks.
Express Shipping—With UPS 2nd Day Air, your order will arrive within 2-3 business days. With UPS Next Day Air, your order will arrive within 1-2 business days. With Priority Mail, your order will arrive within 3-5 business days. Business days exclude Saturday, Sunday, and holidays. If an item can’t be sent by Express Shipping, it will be noted in the product description.
Is there a way to ship the toys I order to more than one location?
Yes. If you’re ordering online, just place a separate order for each child’s address. If you’re ordering by phone, simply tell your order-taker where you’d like each item sent…we’ll handle the rest!
Will my child be able to identify the contents of my order when it arrives?
To help maximize the surprise factor of each order, we do not use manufacturer packaging for the shipping boxes. But, each box in the order will feature our Toys to Grow On logo and a small item description on the shipping label.
How do I reach Customer Service?
Drop Customer Service an e-mail, or if you’d prefer to speak with a Customer Service Representative directly, please call us at (800) 874-4242, Monday-Friday, 6 a.m. to 6 a.m., PST.
Can I change or cancel an order once it has been submitted?
Once you click, your order will stick! It will go directly into our fulfillment system so we can get your items to you as fast as possible. So, once your order is in the system, we can’t alter or cancel it. Don’t worry, though! We have the best return policy around: If you’re not 100% thrilled with any item, we’ll gladly provide a credit or refund for the full price of the product. Click here to learn more about our return policy.
Can I check the status of my order?
All registered users can access order tracking from the “My Account” page. If you did not log in prior to submitting your order, don’t worry. Simply e-mail Customer Service or call (800) 874-4242, Monday-Friday, 6 a.m. to 6 a.m., PST, and we’ll be happy to track the order for you.
If I do need to return an item, how do I go about it?
To return an item for a full refund or an exchange, just complete the information on the back of the packing list and return it with the item. If you no longer have the packing list, just write your billing name and address on any piece of paper, along with your phone number or e-mail address…plus a brief note telling us whether you’d like a refund or an exchange for another product. Please send your package via UPS to:
Toys to Grow On
Returns Department
1500 W. Dominguez St.
Long Beach, CA 90810
If you need further assistance, click on Customer Service. In your e-mail message, please include your questions, your packing list number, and the billing name and zip code on the order.
How do I select quality toys that are right for my children?
Browse by category or age range, take a look at our great gift ideas section, or use our new gift finder.
How can I get more information about a particular toy?
If you need more information on any of our products, just send an e-mail with your questions to toyinfo@toystogrowon.com. We’ll get back to you as quickly as we can. If you’d prefer to talk to one of our experts, call Customer Service at (800) 874-4242, Monday-Friday, 6 a.m. to 6 a.m., PST.
What if I forget my password or user name?
Forget your password? No problem! Just go to sign in, enter your user name, and click on “e-mail my clue.” We’ll e-mail your password clue shortly. If you still cannot remember your password, please re-register to become a new member. (Unfortunately, you won’t be able to view past order history placed with your original user name.)
Forget your user name? To protect your privacy, we can only access your personal information through your user name. Therefore, if you forget your user name, you will need to re-register with a new user name. (Unfortunately, you won’t be able to view past order history placed with your original user name.)
How can I be added to or deleted from Toys to Grow On’s e-mail list?
You will be added to Toys to Grow On’s e-mail list when you register to become a member unless you uncheck the box asking if you’d like to sign up for our e-mail list. You can also sign up without registering when you place an order or request a catalog.
If you wish to be removed from our e-mail list for any reason, you can go to our unsubscribe page, or send an e-mail to toyinfo@toystogrowon.com. Just be sure to enter “remove” in the subject field of the e-mail.
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